77bq Privacy Policy — Your Data, Our Responsibility
At 77bq, protecting the personal information of our Bangladesh players is not an afterthought — it is a core part of how we build and operate this platform. This Privacy Policy explains exactly what data we collect, how we use it, and the rights you hold over your own information.
Privacy At a Glance
Six Core Privacy Commitments From 77bq
Before reading the full policy, here is a plain-English summary of the most important privacy commitments 77bq makes to every player registered on the platform.
We Only Collect What We Need
77bq collects only the personal data that is necessary to operate your account, process payments, verify your identity, and meet legal obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
Your Data Is Encrypted
All personal data transmitted between your device and the 77bq platform is protected using 256-bit SSL encryption — the same standard used by international banks and financial institutions operating in Bangladesh and globally.
We Do Not Sell Your Data
77bq does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Any data shared with service providers is shared solely to enable them to deliver services on our behalf.
Strict Access Controls
Access to your personal data within 77bq is restricted to staff members who genuinely need it to perform their roles — such as customer support, payments, and compliance teams. We enforce role-based access and audit logs for all data access events.
You Control Your Data
You have the right to access the personal data 77bq holds about you, request corrections to inaccurate information, and in certain circumstances request deletion of your data. These rights can be exercised by contacting our support team at any time.
Marketing Is Opt-In
77bq will only send you promotional communications if you have actively opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting our support team, with immediate effect.
Introduction
This Privacy Policy ("Policy") describes how 77bq ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the services available at https://77bq.io and all associated sub-pages (collectively, the "Services").
77bq is committed to handling your personal data with transparency, integrity, and care. We recognise that the players who use our platform — including the many thousands of registered players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and throughout Bangladesh — trust us with sensitive information. That trust is something we take seriously.
By accessing the 77bq platform, registering an account, or using any part of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with 77bq.
Governing Language: This Privacy Policy is written in English. In the event of any conflict between this English version and any translated summary or excerpt, the English version shall take precedence in all matters of interpretation.
Personal Data We Collect
77bq collects personal data across several categories depending on how you interact with the platform. The table below provides a clear overview of the data types we may collect and the context in which each category arises.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, NID or passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration, support enquiries |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposit and withdrawal processing |
| Account Data | Username, password hash, account balance, betting history, bonus activity | Account creation and ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection during site visits |
| Usage Data | Pages visited, games played, time on site, click patterns, search queries | Automatic collection during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact our support team |
| Marketing Preferences | Opt-in/opt-out status, communication channel preferences | Account settings and consent management |
We do not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally included in documents you submit for KYC verification purposes, it will be processed only to the extent necessary to complete that verification and will not be used for any other purpose.
How We Collect Your Data
3.1 Data You Provide Directly
The majority of personal data we hold about you is information you provide to us voluntarily in the course of registering an account, completing identity verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions. This includes the registration form on the 77bq Login page, KYC document uploads, payment details submitted through the cashier, and messages sent to our support team.
3.2 Data Collected Automatically
When you visit the 77bq platform, certain technical and usage data is collected automatically through standard web technologies including cookies, web beacons, log files, and similar tracking technologies. This data helps us maintain the security and performance of the platform, detect fraudulent activity, and understand how players use our Services so we can improve the experience.
3.3 Data From Third Parties
In certain circumstances, 77bq may receive personal data about you from third-party sources. These include:
- Payment processors and mobile money operators such as bKash, Nagad, Rocket, and Upay, who provide transaction confirmation data when you make a deposit or withdrawal.
- Identity verification service providers who assist us in confirming the accuracy of documents submitted during KYC checks.
- Fraud detection and anti-money laundering (AML) screening services that cross-reference data against watchlists or risk databases as part of our compliance obligations.
- Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, who may share gameplay and transaction data with us for reconciliation and dispute resolution purposes.
How We Use Your Personal Data
77bq uses the personal data we collect for the following purposes. For each purpose we have identified the data categories involved and the legal basis under which processing takes place (see Section 5 for full legal basis details).
4.1 Account Management & Service Delivery
We use your identity, contact, and account data to create and maintain your player account, process your login, manage your account balance, record your betting and gaming history, and provide you with access to all features of the 77bq platform including cricket betting, slots, and live casino games.
4.2 Payment Processing
Your financial data — including bKash, Nagad, Rocket, Upay, bank account, and card details — is used solely to process deposit and withdrawal transactions on your behalf. 77bq does not store full card numbers. All payment data is transmitted securely to our payment processing partners in encrypted form.
4.3 Identity Verification & Compliance
We process your identity data and documentation to verify that you meet the eligibility requirements to use 77bq, including the 21+ age requirement. We also process data to comply with our anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) obligations.
4.4 Security & Fraud Prevention
Technical data, usage data, and account data are used to monitor for and detect fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions. Where fraud or illegal activity is detected, we may share relevant information with law enforcement authorities.
4.5 Customer Support
Communications data and account data are used to respond to your support enquiries, investigate complaints, and resolve disputes. Support interactions may be recorded and retained for quality assurance and training purposes.
4.6 Responsible Gaming
77bq processes account, usage, and behavioural data to support our responsible gaming obligations, including monitoring for signs of problem gambling, applying player-requested deposit limits and self-exclusion requests, and enforcing cooling-off periods in line with our Responsible Gaming policy.
4.7 Marketing Communications
Where you have given us your explicit consent to receive marketing communications, we will use your contact data and marketing preferences to send you information about promotions, bonuses, new games, and special events relevant to Bangladesh players. You may withdraw your consent at any time through your account settings or by contacting us at [email protected].
4.8 Platform Improvement & Analytics
Aggregated and anonymised usage data is used to analyse how players interact with the 77bq platform, identify areas for improvement, test new features, and optimise the overall gaming experience. This processing does not involve identifying individual players.
Legal Basis for Processing
77bq processes your personal data only where a valid legal basis exists. The primary legal bases we rely upon are as follows:
- Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to provide the Services described in our Terms & Conditions — including account creation, payment processing, and customer support.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements, tax reporting obligations, and law enforcement requests made under due legal process.
- Legitimate Interests: Processing necessary for the legitimate interests of 77bq or third parties, provided those interests are not overridden by your rights. This includes fraud prevention, security monitoring, and platform analytics.
- Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Data Sharing & Disclosure
77bq does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may share your personal data in the following limited circumstances:
6.1 Service Providers
We share personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, fraud detection providers, game software providers, IT infrastructure providers, and customer support platform operators. All service providers are contractually required to process your data only as instructed by 77bq and to maintain appropriate security standards.
6.2 Legal & Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities if required to do so by applicable law, court order, or regulatory direction. We will disclose only the minimum data necessary to comply with the relevant legal obligation.
6.3 Business Transfers
In the event that 77bq undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred, to the extent practicable.
6.4 Protecting Rights
We may share personal data where necessary to protect the rights, property, or safety of 77bq, our players, or third parties — for example, in connection with investigations into fraud, cheating, or other prohibited conduct on the platform.
In all cases where personal data is shared with third parties, 77bq maintains appropriate contractual safeguards and verifies that recipients apply data protection standards consistent with this Policy.
Cookies & Tracking Technologies
77bq uses cookies and similar tracking technologies to operate, secure, and improve the platform experience. A cookie is a small text file placed on your device when you visit the 77bq website. Cookies allow us to recognise your browser, remember your session, and collect usage data.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function. These cookies manage your login session, keep you authenticated between pages, maintain your cart and account state, and enable security features. These cannot be disabled without significantly impairing your ability to use the platform.
- Performance Cookies: Collect anonymised data about how visitors use the platform — such as which pages are visited most often, error messages encountered, and page load times — to help us improve performance and reliability.
- Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience on return visits.
- Analytics Cookies: Used to understand aggregate player behaviour and platform usage patterns. Data collected via analytics cookies is aggregated and does not identify individual players.
7.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 77bq platform and your ability to access some features. Essential cookies cannot be disabled without impairing core platform functions.
Data Retention
77bq retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
- Active Account Data: Personal data associated with an active player account is retained for the duration of the account's existence and for a defined period after the account is closed, to meet legal and regulatory obligations.
- Financial Transaction Records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements.
- KYC & Identity Documents: Copies of identity documents submitted for verification purposes are retained for the period required by applicable AML and KYC regulations, typically five years from the date of the last transaction or account closure, whichever is later.
- Support Communications: Customer support interaction records are retained for up to two years from the date of the interaction, unless the matter involves an unresolved dispute or legal proceeding in which case records are retained until resolution.
- Marketing Data: Marketing consent records and communication histories are retained for as long as your consent is active, plus a reasonable period thereafter to demonstrate compliance with consent obligations.
When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
Data Security
77bq implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
- 256-bit SSL Encryption: All data transmitted between your browser or device and the 77bq platform is encrypted in transit using industry-standard Transport Layer Security (TLS) with a 256-bit key.
- Encrypted Data Storage: Sensitive data including passwords and financial information is stored in encrypted form using strong cryptographic standards. Plain-text passwords are never stored by 77bq.
- Access Controls: Access to systems containing personal data is restricted to authorised personnel on a need-to-know basis. Multi-factor authentication is enforced for all administrative access.
- Regular Security Audits: 77bq conducts periodic security assessments and vulnerability scans of its platform infrastructure to identify and address potential weaknesses proactively.
- Incident Response: In the event of a data security incident that may affect your personal data, 77bq will take immediate steps to contain and investigate the incident and will notify affected players as required by applicable law.
While 77bq takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your 77bq login credentials confidential and for ensuring that you access the platform from devices with adequate security protections.
Your Privacy Rights
As a player registered on the 77bq platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will acknowledge your request promptly and respond within a reasonable timeframe.
- Right of Access: You have the right to request a copy of the personal data that 77bq holds about you, together with information about how it is processed.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure: In certain circumstances, you may request that 77bq delete the personal data we hold about you. This right is subject to limitations where we are required to retain data to comply with legal obligations or to defend legal claims.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances, for example where you contest the accuracy of the data or have objected to its processing pending verification of our legitimate interests.
- Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time through your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on 77bq's legitimate interests, including for direct marketing purposes.
To exercise any privacy right, please email [email protected] with the subject line "Privacy Request" and a description of your request. We may need to verify your identity before processing certain requests to protect the security of your account.
Children & Minors
77bq operates a strict minimum age policy. The platform is intended solely for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to any person under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.
If 77bq becomes aware that personal data has been collected from a person under 21 without the required consent or verification, that data will be deleted immediately and the associated account will be suspended pending investigation. If you believe that a minor has registered on the platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.
Parents and guardians of young adults in Bangladesh are encouraged to use parental control software and to have open conversations about responsible internet use, including the risks of underage gambling. For more information on protecting younger people from gambling harm, please visit our Responsible Gaming page.
Third-Party Services & Links
The 77bq platform integrates with third-party services to deliver the full range of gaming, payment, and support functionality available to Bangladesh players. These third-party services — including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate under their own privacy policies and data protection practices.
While 77bq conducts due diligence on the privacy and security practices of key third-party partners, we are not responsible for the privacy practices of third parties and cannot guarantee the security of data held by external providers. We encourage you to review the privacy policies of any third-party services you interact with through the platform.
The 77bq platform may from time to time contain informational references to external organisations or resources. These references are for informational purposes only and do not constitute an endorsement of those organisations or their data practices. 77bq exercises no control over and accepts no responsibility for the content or privacy practices of any external party.
Policy Updates
77bq reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the features and services available on the platform. When material changes are made to this Policy, we will notify registered players by posting the updated Policy at https://77bq.io/privacy-policy with a revised effective date, and where appropriate, by sending a notification to your registered email address.
We encourage you to review this Privacy Policy periodically to stay informed about how 77bq protects your personal data. Your continued use of the platform after the effective date of any updated Policy constitutes your acknowledgement of and agreement to the revised terms.
The current version of this Privacy Policy was last updated in January 2026 and supersedes all previous versions.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 77bq handles your personal data, please contact our dedicated privacy and data protection team using the details below. All enquiries are treated with strict confidentiality and will be responded to as promptly as possible.
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: "Privacy Request" for data rights enquiries; "Privacy Concern" for general questions
- Response Time: Within 5 business days for standard enquiries; urgent data security concerns are escalated immediately
- Support Hours: 24 hours a day, 7 days a week
- Platform: https://77bq.io
For questions about our responsible gaming tools and player protection measures, please visit our Responsible Gaming page. For general platform questions and common queries from Bangladesh players, our FAQ page is available around the clock. For a full overview of the rules governing your use of the 77bq platform, please read our Terms & Conditions.
Your Privacy Is Protected. Now Enjoy the Platform.
Now that you understand how 77bq safeguards your data, explore everything the platform has to offer — from cricket betting and slots to live casino games. Have more questions? Visit our FAQ or log in to manage your account and privacy settings directly. 21+ only. Gamble responsibly.